terms & conditions

TERMS OF USE

Access to and use of this site and the products and search services available through this site (collectively, the "Services") are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms may be updated by from time to time. This site also contains links to other Web sites, Web pages and services, which are not operated by F.R.Monkhouse Limited. Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site.

You recognise that F.R.Monkhouse Limited has no control over such Linked Sites and information, and you accept that F.R.Monkhouse Limited provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.

PRIVACY POLICY

F.R.Monkhouse Limited are totally committed to protecting the privacy of our site visitors and customers. When you use any F.R.Monkhouse Limited site, you are consenting to the practices set forth in this Privacy Policy.

Your IP (Internet Provider) Address We use your IP address to help diagnose problems with our server and to administer the F.R.Monkhouse Limited sites. Your IP address is used to help identify you and to gather broad demographic information about you as it is on most other websites. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police if necessary.

What are Cookies?
A cookie is a small file that is automatically issued to your computer when you enter any F.R.Monkhouse Limited site, and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if you have visited any F.R.Monkhouse Limited sites before and if you have provided us with some personalised information. F.R.Monkhouse Limited sites use cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit any F.R.Monkhouse Limited site, and for other purposes. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas on a F.R.Monkhouse Limited site.

Information We Request Directly From You Site registration forms, order forms, surveys and competitions require you to give us personal information (like your name, address and/or email address). You may also be asked to provide financial information (like your account or credit card numbers). The information we learn from customers helps us personalise and continually improve your shopping experience.

How We Use Your Information
We will not rent or sell your name, address, e-mail address, credit card information or personal information. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the site. We may also send you exclusive F.R.Monkhouse Limited emails, which will inform you about our new products and special offers. You will be given the opportunity to unsubscribe from this service whenever an email is sent to you. If you do not wish to receive information emails from F.R.Monkhouse Limited simply unsubscribe at any time by sending an email to general@monkhouse.com with the word "unsubscribe" in the subject line or follow the unsubscribe information at the foot of every email F.R.Monkhouse Limited send. From time to time, F.R.Monkhouse Limited may contact you by post or by email, with information or offers regarding products, offers or services.

Carefully Selected Third Parties
Your personal information may also be provided to carefully selected third parties that may contact you by post or email with information or offers regarding their goods and services. In consenting to this policy, you are indicating that you are happy for those third parties to contact you.

Opting out of Communication
All F.R.Monkhouse Limited customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails, postal, telephone) from us and/or selected third parties we recommend you opt-out by visiting the subscribers area on the F.R.Monkhouse Limited website. You can access the subscription options once you login. Simply register/login to F.R.Monkhouse Limited and you can then tailor the communications (emails, postal, telephone) you would like to receive.

How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the F.R.Monkhouse Limited site your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

Our Security Precautions
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Any information we collect via either of the methods stated above will be held for as long as necessary to conduct business relationships. It will be stored securely and you will have the right to access any information held by us in respect of you, as demanded by Data Protection legislation.

If you have any questions or concerns about this privacy statement, you can contact us at:

Email: web@monkhouse.com

Tel: +44 (0) 161 476 7200

Fax: +44 (0) 161 476 7222

Or write to us at:

PROPRIETARY RIGHTS RESTRICTIONS

All material on the Site including without limitation all informational text, photographs, graphics, audio, video, messages, files, documents, images or other materials (collectively, the "Materials"), whether publicly posted or privately transmitted, as well as all derivative works, is owned by F.R. Monkhouse Ltd. or other parties that have licensed their material to F.R. Monkhouse Ltd. and is protected by copyright, trademark and/or other intellectual property

laws. F.R. Monkhouse Ltd. disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own. Trademarks, logos, images and service marks displayed on the Site are the property of either F.R.Monkhouse Ltd. or other third parties. You agree not to display or use such marks without written permission from F.R. Monkhouse Ltd. or the appropriate party. The Materials on the Site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means. Any modification of the Materials, use of the Materials on any web site or networked computer environment, or use of the Materials for any purpose other than personal, non-commercial use is a violation of the copyright, trademark, and other proprietary rights in the Materials and is expressly prohibited. Nothing on this Site shall be construed as conferring any license under any of the F.R. Monkhouse Ltd. or any third party's intellectual property rights, whether by estoppel, implication or otherwise.

COMPLAINT POLICY

F.R.Monkhouse Limited are totally committed to providing the best customer service available. If you do suffer any issues and wish to make a complaint, please either:

Email - Helen@monkhouse.com

Write To -

TERMS OF SALE

PLEASE NOTE : The software we use for our web order processing will take payment for your goods at time of ordering, however with the geographic nature of the stock we aim to deliver all orders within 14 days of payment being taken. When you place an order to purchase a product from any F.R.Monkhouse Limited site, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (if an e-mail address is supplied). Any products on the same order which we have not confirmed in an e-mail to have been dispatched, do not form part of that contract.

All requests are subject to availability and confirmation of the order price by us. F.R.Monkhouse Limited are absolutely entitled to refuse any request made by you.

When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods or services. It is your responsibility to inform us of any changes to these details as soon as possible.

Variation of content
F.R.Monkhouse Limited shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any portion of this Policy at any time. Continued use of this site following the posting of any such changes to these Terms will mean you accept those changes.

Governing law and jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and Wales. In the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

Returns Policy
If you are not completely satisfied with your purchase, you can return any items to us in its original condition* within 30 days of receipt. Exchanges and/or Refunds will only be granted within this timescale.

Please enclose a COPY OF THE INVOICE and a brief covering letter explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include all of the necessary paperwork then the refund or replacement of your goods may be delayed or not be completed.

Send the item & necessary paperwork to:

F.R.Monkhouse Limited recommend that items be sent back to us via some form of recorded delivery. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel for the goods lost. F.R.Monkhouse Limited will not accept responsibility if the parcel is lost or damaged. The item is your responsibility until it reaches us.

Postage cost's incurred to return items will only be re-funded if an incorrect item has been dispatched by F.R.Monkhouse Limited i.e. if we have made a mistake. We will not refund the postage if we have sent out what you have ordered.

If you believe you have been sent an incorrect item & wish to be credited for the postage, please include a receipt for the postage cost incurred. Failure to do so may result in us being unable to credit the cost.

Faulty items will be inspected & if deemed to be faulty due to a manufacturing fault, F.R.Monkhouse Limited will credit you for the item to the value when purchased. Due to the nature of Schoolwear and Sport, faulty items will only be considered for inspection within 6 months of purchase. Anything over this time will be dealt with at the discretion of F.R.Monkhouse Limited.

This returns policy does not affect your statutory rights.

LEGAL DISCLAIMER

All specifications of products on this site are from manufactures current technical and sales information and are subject to change.

Every effort has been made to ensure that the information provided is accurate, however, F.R.Monkhouse Limited cannot be held responsible for the content of any pages reference by an external link.

All orders will be dispatched only when full payment has been received.

If you have any questions or concerns, you can contact us direct by:

Email: web@monkhouse.com

Tel: +44 (0) 161 476 7200

Fax: +44 (0) 161 476 7222

Or write to us at:

RETURNS POLICY

CHANGED YOUR MIND - If you are not completely satisfied with your purchase, you can return any items to us in its original condition* within 30 days of receipt. Exchanges and/or Refunds will only be granted within this timescale.

*Original condition is classed as unworn or unused so please take all reasonable care and keep all packaging and labels.

FAULTY ITEMS -

We monitor quality of stock on an ongoing basis and make our best efforts to ensure that it conforms to description, is of a satisfactory quality and is fit for purpose as stated in the Sale of Goods Act 1979. We allow a 30 day period for the return of any goods that you do not feel meet these guidelines and if confirmed we will refund or replace without delay. In some cases if we feel that we would like further advice from a manufacturer to ascertain if the item has a manufacturing fault, we reserve the right to return the item to them for their comments. We will make sure this is done in a reasonable time and we reach a conclusion as soon as possible. Items that are used and are within a 6 month period of purchase, that you feel have developed a fault will be inspected and, if deemed to be faulty due to a manufacturing fault, will be credited or refunded to the value when purchased. Anything over this time will be dealt with at the discretion of F.R.Monkhouse Limited. Please enclose a COPY OF THE INVOICE or RECEIPT and a brief covering letter explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include all of the necessary paperwork the refund or replacement of your goods may be delayed or not completed. If you require a FREEPOST RETURNS LABEL please email web@monkhouse.com All goods must be returned in washed and clean condition. For Health and Safety reasons we cannot inspect and process any goods that are returned in a soiled condition.

HOW TO RETURN -

AT A BRANCH – A list of branches and opening times can be found on our Branches page of the web site. Please be aware due to the geographic nature of our stock holding on our Schoolwear range, not all items are stocked at all branches. If you are wanting to exchange an item please ring the branch you are planning to visit to check the stock situation before you travel. If not in stock we will endeavour to transfer any goods to the branch that is most convenient for you.

BY MAIL -

Please post your item to:
Returns Department
F.R.Monkhouse Limited
217 Chestergate,
Stockport,
SK3 0AN
ENGLAND

PLEASE NOTE: We strongly recommend that items are sent back by some form of registered delivery. This means that if your parcel is lost in transit you will be able to claim from the carrier for the goods.. F.R.Monkhouse Limited will not accept responsibility if the items are lost or damaged.

Postage costs incurred to return items will only be re-funded if the item is faulty or an incorrect item has been dispatched by F.R.Monkhouse Limited.

In some circumstances we offer a FREEPOST returns system. If you qualify for this you will have been informed prior to placing your order. If this is applicable to you please use the FREEPOST label that was enclosed with your order.

This returns policy does not affect your statutory rights.

HOW TO ORDER

Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy, select the size or colour where necessary and put them into the shopping basket. After you have finished your selection, click on 'Proceed to Checkout' and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit or debit card payment on the following cards:

You may send your credit card information via phone, fax, and mail or over the Internet.

If your item is not in stock, we will endeavour to place your item on back order for you.

For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. All items will be exchanged or refunded within 30 days if you are dissatisfied. Please note - we can only exchange or refund products in perfect condition with all original packaging intact. Please refer to the Returns Policy for more information.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

DELIVERY INFORMATION

DELIVERY CHARGES
£0 to £9.99 = £1.99 (+VAT)
£10 to £49.99 = £5.99 (+VAT)
£50+ = FREE

UK ORDERS
For UK customers all orders will normally be dispatched through Royal Mail courier postal services or DPD. It is not possible to collect orders from our warehouse.

Subject to stock, your order will be dispatched within 24hours of ordering. Our delivery service takes 3-4 working days. (Deliveries to Isle of Man, Isle of Wight, Northern Scotland & Scottish Islands, Northern Ireland & the Channel Islands may take longer). Please note that due to the geographic nature of our stock holding and different branch opening times some orders may take up to 14 days for delivery, we will endeavour to inform you if there is likely to be a delay of this type.

Orders placed before 12noon will be despatched on the same working day subject to stock availability. Any orders placed after this time or on a Saturday, Sunday or Bank Holiday may not be despatched until the following working day.

Deliveries will be made Monday to Friday only. Deliveries will not be made on a Saturday, Sunday or Bank Holiday.

Your order will be delivered between 8:00am - 5:30pm. A signature is required upon delivery, although anyone at the delivery address may sign for the parcel.

If there is no one to accept delivery, the courier will leave a calling card for you to contact the depot to arrange a more convenient time for delivery.

If you supply an incorrect postal code or incomplete address then there may be a delay in despatching your parcel or delivery of your parcel may not be possible. It is not the responsibility of Monkhouse Intersport to ensure that the address is correct and we accept no responsibility for the loss or delay in delivery of your parcel if the address that you supplied is incorrect or incomplete.

INTERNATIONAL ORDERS
Please email sales@monkhouse.com for information regarding international delivery charges.

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that when dispatching products internationally, cross-border deliveries are subject to opening and inspection by customs authorities.